Refund and cancellation policy
We want you to pay only for a product that works for you. This policy explains the free trial, how to cancel and when a refund applies.
This policy is being finalised. It describes how the service works today and may change before it is formally published. Contact us if you need the agreed terms in writing.
Last updated · Propmother Technologies
Try before you pay
Every plan starts with a free trial. You are not charged during the trial, and you do not have to continue when it ends.
Cancelling
You can cancel a subscription at any time by contacting us. By default the workspace keeps working until the end of the period you have paid for, and is not renewed.
Refunds
Fees for a billing period that has started are generally not refunded, because the trial exists to let you decide first. If we have charged you in error, or the service was unavailable to you for a substantial part of the period because of a fault on our side, contact us and we will put it right.
Message credits and third-party charges
Message credits that have been used cannot be refunded. Amounts paid directly to third parties such as portals, WhatsApp, SMS or telephony providers are subject to their own policies.
How to ask
Use the contact page, tell us your company name and what happened. We reply to every request.